What constitutes a "visit"?
A visit is any time a property specialist goes to the property when requested by the property owner. Visits can range from troubleshooting a property issue, fixing a property issue, support (like programming a thermostat), or routine maintenance. Additional visits are $90 per visit. More info about visits are in our FAQ.
What constitutes "labor"?
Labor is any work done by the property specialist on the property or in support of the residents. Each visit includes 1 hour of labor. Additional labor is $90 per hour.
Hours of operation
Communication between property specialist and the residents can happen 24/7.